Article 1 (Scope of Application)

• Accommodation contracts and related agreements entered into between this hotel and guests shall be governed by these Terms and Conditions. Any matters not provided for herein shall be governed by applicable laws and regulations, including the Hotel Business Act, the Consumer Contract Act, other relevant laws and regulations, and generally accepted practices.
• In the event that this hotel agrees to a special arrangement to the extent such arrangement does not violate laws, regulations, or customary practices, such special arrangement shall prevail notwithstanding the provisions of the preceding paragraph.

Article 2 (Application for an Accommodation Contract)

• Any person seeking to apply for an accommodation contract with this hotel shall provide the hotel with the following information:
  • (1) Name of guest(s)
  • (2) Date(s) of stay and expected time of arrival
  • (3) Accommodation charges (in principle, based on the basic accommodation charges listed in Attached Table 1)
  • (4) Any other matters deemed necessary by the hotel
• If a guest requests to extend their stay beyond the date specified in item (2) of the preceding paragraph during their stay, the hotel shall treat such request as a new application for an accommodation contract at the time the request is made.

Article 3 (Formation of the Accommodation Contract, etc.)

• The accommodation contract shall be deemed concluded when the hotel has accepted the application referred to in the preceding article; provided, however, that this shall not apply where the hotel proves that it did not accept the application.
• When an accommodation contract has been concluded pursuant to the provisions of the preceding paragraph, the guest shall pay, by the date specified by the hotel, a deposit determined by the hotel in an amount up to the basic accommodation charges for the entire period of stay.
• The deposit shall first be applied to the accommodation charges finally payable by the guest, and if circumstances arise requiring the application of Article 6 and Article 18, it shall be applied first to cancellation charges and then to compensation for damages; any remaining balance shall be refunded at the time of payment of charges under Article 12.
• If the guest fails to pay the deposit by the date specified by the hotel under the provisions of paragraph 2, the accommodation contract shall cease to be valid; provided, however, that this shall apply only if the hotel has notified the guest in advance of the payment deadline and that the contract shall become invalid in the event of non-payment.

Article 4 (Special Arrangement Requiring No Deposit)

• Notwithstanding the provisions of paragraph 2 of the preceding article, the hotel may agree to a special arrangement under which payment of the deposit set forth in that paragraph is not required after the contract has been concluded.
• If, when accepting an application for an accommodation contract, the hotel does not request payment of the deposit set forth in paragraph 2 of the preceding article and does not specify the due date for such payment, the hotel shall be deemed to have agreed to the special arrangement referred to in the preceding paragraph.

Article 5 (Refusal to Conclude an Accommodation Contract)

• The hotel may refuse to conclude an accommodation contract in any of the following cases:
  • (1) When the application for accommodation does not conform to these Terms and Conditions.
  • (2) When no rooms are available due to full occupancy.
  • (3) When the person seeking accommodation is deemed likely to engage in conduct in connection with their stay that violates laws and regulations, public order, or good morals.
  • (4) When the person seeking accommodation is a patient, etc. with a specified infectious disease.
  • (5) When the hotel is asked to assume a burden in connection with the accommodation that exceeds a reasonable scope.
  • (6) When the person seeking accommodation is deemed to have engaged in, or be likely to engage in, acts that obstruct the exercise of the rights of the hotel or its employees, or words or actions that threaten their physical or mental safety, including conduct equivalent to that set forth in the Ministry of Health, Labour and Welfare’s Corporate Manual for Customer Harassment Measures.
  • (7) When the hotel is unable to provide accommodation due to natural disaster, facility breakdown, or other unavoidable causes.
  • (8) When the case falls under the provisions of applicable prefectural ordinances.

Article 6 (Guest’s Right to Cancel the Contract)

• The guest may cancel the accommodation contract by notifying the hotel.
• If the guest cancels all or part of the accommodation contract for reasons attributable to the guest (except where the hotel has specified a due date for payment of the deposit under Article 3, paragraph 2 and the guest cancels the accommodation contract before making such payment), the hotel shall charge a cancellation fee as set forth in Attached Table 2. However, where the hotel has agreed to the special arrangement under Article 4, paragraph 1, this shall apply only if the hotel has notified the guest, when agreeing to such special arrangement, of the guest’s obligation to pay a cancellation fee in the event of cancellation.
• If the guest does not arrive by 24:00 on the day of the stay without contacting the hotel, the hotel may treat the accommodation contract as having been cancelled by the guest.

Article 7 (Hotel’s Right to Cancel the Contract)

• The hotel may cancel the accommodation contract in any of the following cases:
  • (1) When the guest is deemed to fall under any of Article 5, items (3) through (6).
  • (2) When the guest is deemed to be an organized crime group, a member of an organized crime group, an associate member of an organized crime group, a person affiliated with an organized crime group, or any other antisocial force (as defined by the National Police Agency guidelines or prefectural ordinances for the elimination of organized crime groups).
  • (3) When the guest, either personally or through a third party, makes violent demands, unjust demands exceeding legal responsibility, or other similar acts toward the hotel or its employees.
  • (4) When the guest fails to complete the registration items set forth in Article 8, paragraph 1.
  • (5) When the hotel has requested payment of the deposit under Article 3, paragraph 2 and such payment is not made by the due date.
  • (6) When the guest fails to comply with the Rules of Use under Article 10 (including smoking in bed in the guest room, tampering with firefighting equipment, etc.).
• When the hotel cancels the accommodation contract pursuant to the provisions of the preceding paragraph, the hotel shall not charge the guest for any accommodation services, etc. that have not yet been provided.

Article 8 (Registration for Accommodation)

• Guests shall register the following information at the front desk of the hotel on the day of their stay:
  • (1) Name and address of the guest
  • (2) Foreign nationals who do not have an address in Japan shall be requested to present their passport and the hotel shall make a copy thereof.
  • (3) Date of departure and scheduled departure time
  • (4) Any other matters deemed necessary by the hotel
• If the guest intends to pay the charges under Article 12 by any method that may substitute for currency, such as accommodation vouchers or credit cards, the guest shall present such method in advance at the time of registration under the preceding paragraph.

Article 9 (Hours of Use of Guest Rooms)

• Guests may use the guest room of the hotel from 2:00 p.m. until 11:00 a.m. the following morning. However, in the case of consecutive stays, the room may be used throughout the day except on the day of arrival and the day of departure.
• If the guest uses the room beyond the scheduled check-out time (11:00 a.m. the following day), the hotel may permit use of the room beyond the hours set forth in the preceding paragraph. In such case, the following additional charges shall apply:
  • (1) Until 1:00 p.m.: 50％ of the room charge equivalent
  • (2) After 1:00 p.m.: 100％ of the room charge equivalent

Article 10 (Compliance with the Rules of Use)

• Guests shall comply with the Rules of Use established by the hotel while on the hotel premises.

Article 11 (Business Hours)

• The business hours of the hotel’s principal facilities, etc. are as follows. Detailed business hours for other facilities, etc. are provided in the brochures available on site, notices posted throughout the hotel, the in-room service directory, and other materials.
  • (1) Front desk / cashier and related service hours:
    • Front desk service: 24 hours
  • (2) Food and beverage (facility) service hours: Restaurant
    • Breakfast: 7:00 a.m. to 10:30 a.m.
• The hours set forth in the preceding paragraph may be changed temporarily when necessary and unavoidable. In such case, notice shall be given by an appropriate method.

Article 12 (Payment of Charges)

• The breakdown of accommodation charges, etc. payable by the guest shall be as listed in Attached Table 1.
• Payment of the accommodation charges, etc. referred to in the preceding paragraph shall be made at the front desk, in currency or by such other means as accommodation vouchers, credit cards, or other methods accepted by the hotel, upon the guest’s arrival or whenever requested by the hotel.
• Even if the hotel has made a guest room available to the guest and the room is capable of being used, the accommodation charge shall still apply if the guest voluntarily chooses not to stay.

Article 13 (Handling of Deposited Articles, etc.)

• If loss, damage, or other harm occurs to goods, cash, or valuables deposited by the guest at the front desk, the hotel shall compensate for such damage except where caused by force majeure such as natural disasters. However, with respect to cash and valuables, if the hotel has requested the guest to declare the type and value thereof and the guest has failed to do so, the hotel shall compensate for damage only up to a maximum of 150,000 yen.
• If loss, damage, or other harm occurs, due to the intentional act or negligence of the hotel, to goods, cash, or valuables brought into the hotel by the guest but not deposited at the front desk, the hotel shall compensate for such damage. However, for items whose type and value were not declared in advance by the guest, the hotel shall compensate for damage only up to a maximum of 150,000 yen, unless the damage was caused by the hotel’s intentional act or gross negligence.

Article 14 (Handling When a Contracted Guest Room Cannot Be Provided)

• Except where due to force majeure (including natural disasters and administrative orders), if the hotel is unable to provide the guest with the contracted guest room, the hotel shall, with the guest’s consent, arrange other accommodation under the same conditions as far as possible.
• If the hotel is unable to arrange other accommodation notwithstanding the provisions of the preceding paragraph, the hotel shall pay the guest compensation equivalent to the cancellation charge, and such compensation shall be applied toward the amount of damages. However, no compensation shall be paid if the inability to provide the guest room is not attributable to the hotel.

Article 15 (Custody of Guest’s Baggage or Personal Belongings)

• If a guest’s baggage arrives at the hotel prior to their stay, the hotel will keep it in custody responsibly only if the hotel has agreed in advance to receive it, and it will be handed to the guest at the front desk upon check-in.
• If, after the guest has checked out, the guest’s baggage or personal belongings are left behind at the hotel, the hotel will generally not contact the guest except in the case of valuables and will wait for an inquiry from the guest. Cash and valuables (including wallets, keys, smartphones, PCs, jewelry, etc.) will be promptly delivered to the nearest police station (within a maximum of 7 days from the date of discovery). Other general items, clothing, chargers, daily necessities, miscellaneous goods, etc. will be kept for 1 month including the date of discovery in accordance with the hotel’s management regulations, and will be disposed of if no contact is received within that period. Food, beverages, and sanitary items will be disposed of on the day they are found for hygiene control reasons.
• If a guest wishes to have lost property sent by mail, shipping will be handled cash on delivery (at the guest’s expense). In addition, the hotel may request presentation of identification, a letter of authorization, or other documents in order to verify the guest’s identity.
• The hotel shall exercise the duty of care of a good manager in storing lost property. However, the hotel may not be liable for loss or damage caused by theft by a third party or other causes not attributable to the hotel.

Article 16 (Liability for Parking)

• When a guest uses the hotel’s parking lot, the hotel merely lends the parking space and does not assume responsibility for management of the vehicle, regardless of whether the vehicle key has been deposited with the hotel. However, if damage is caused through the hotel’s intentional act or negligence in the management of the parking lot, the hotel shall be liable for compensation.

Article 17 (Liability of the Hotel)

• If the hotel causes damage to a guest in the performance of the accommodation contract or related agreements, or as a result of non-performance thereof, the hotel shall compensate for such damage. However, this shall not apply where such damage is not attributable to the hotel.
• The hotel has received the official fire safety certification mark from the fire authorities, and in order to prepare for fire and other emergencies, it is covered by hotel liability insurance. Details of the insurance may be confirmed at the front desk.

Article 18 (Liability of the Guest)

• If the hotel suffers damage due to the intentional act or negligence of the guest, the guest shall compensate the hotel for such damage.
• If a guest smokes (including e-cigarettes and heated tobacco products) in a non-smoking area within the hotel, the guest shall pay the amounts specified in each of the following items:
  • (1) The actual cost equivalent of any special cleaning required to restore the relevant guest room to its original condition
  • (2) An amount equivalent to the basic accommodation charge for the period during which the relevant guest room becomes unusable (until cleaning is completed)

Note 1. The basic accommodation charges are based on the rate table posted at the front desk.

*Important Note

• ％ indicates the percentage of the cancellation charge relative to the basic accommodation charge.
• If the number of contracted days is shortened, a cancellation charge for 1 day (the first day) will be collected regardless of the number of days shortened.