Article 1 (Scope of application)

• Accommodation contracts and related contracts entered into between the hotel and its guests are based on these terms and conditions. Items not stipulated in these terms and conditions shall be based on laws and regulations or otherwise generally established practices.
• Notwithstanding the previous paragraph, if the hotel accepts a special contract within the scope that does not conflict with laws, regulations, and established practices, the special contract takes precedence.

Article 2 (Application for accommodation contract)

• A guest who applies for an accommodation contract with the hotel shall provide the hotel with the following information.
  • (1) The names of the guests
  • (2) The dates of the stay and the planned time of arrival
  • (3) The accommodation charge (Generally based on the basic accommodation charges in Attachment 1.)
  • (4) Other items deemed required by the hotel
• During their stay, if a guest requests to continue their stay in excess of the number of nights declared in Paragraph 2 of the previous Article, at the time the request is received, the hotel will process the request as if a new application for an accommodation contract was received.

Article 3 (Conclusion of the accommodation contract, etc.)

• The accommodation contract is concluded when the application in the previous Article is accepted by the hotel.
  However, this may not apply if the hotel proves that the application was not accepted.
• When the accommodation contract is concluded according to the previous Paragraph, the guest shall pay the deposit set by the hotel, which is limited to the accommodation charge for the accommodation period (if the accommodation period exceeds 3 days, then the deposit can be set to up to 3 days), by the date specified by the hotel.
• The deposit shall first be applied to the final amount to be paid by the guest for the accommodations. If an incident occurs for which Articles 6 and 18 are applicable, the amount will then be applied to penalties followed by compensation, and any remaining amount will be refunded at the time of payment in accordance with Article 12.
• If the deposit from Paragraph 2 is not paid by the date that was prescribed by the hotel in accordance with the same Paragraph, the accommodation contract becomes invalid. However, this only applies in cases where the hotel sets a payment deadline for the deposit and the hotel informs the guest of this fact.

Article 4 (Special contracts that do not require payment of a deposit)

• Notwithstanding the stipulations in Paragraph 2 of the previous Article, the hotel may make a special contract after the conclusion of the contract that does not require the payment of the deposit prescribed in the same Paragraph.
• If the hotel accepts the accommodation contract without requiring the payment of a deposit as stipulated in Paragraph 2 of the previous Article and the hotel did not stipulate a payment deadline for this deposit, this will be handled as a special contract as described in the previous Paragraph.

Article 5 (Refusal to enter an accommodation contract)

• The hotel may refuse to enter an accommodation contract in the following cases:
  • (1) The accommodation application is not based on these terms and conditions.
  • (2) The rooms are full or there are not enough rooms.
  • (3) It is suspected that the person who intends to stay at the hotel will use the accommodation to engage in activities that violate laws and regulations, that disrupt the public order, or that are immoral.
  • (4) The person who intends to stay at the hotel is clearly infected with a transmittable disease.
  • (5) Unreasonable requests are made regarding the accommodations.
  • (6) Accommodations cannot be provided due to natural disaster, facility failure, or other unavoidable circumstances.
  • (7) When Article 12 of the Articles of Enforcement of the Fukuoka Prefecture Hotel Business Act applies
• If the hotel accepts the accommodation contract without requiring the payment of a deposit as stipulated in Paragraph 2 of the previous Article and the hotel did not stipulate a payment deadline for this deposit, this will be handled as a special contract as described in the previous Paragraph.

Article 6 (The guest’s right to cancel the contract)

• The guest can request the hotel to cancel the contract.
• If the accommodation contract is fully or partially canceled for reasons attributable to the guest (except for cases where the hotel sets a deposit payment deadline according to Article 3 Paragraph 2, the hotel demands such payment, and the accommodation contract is canceled by the guest prior to this payment), the hotel can assess a penalty as stipulated in Attachment 2. However, if the hotel has entered a special contract as stipulated in Article 4 Paragraph 1, the penalty can only be assessed if the hotel had informed the guest of their obligation to pay the penalty for canceling an accommodation contract.
• If the guest has not arrived at the hotel by 8 pm on the check-in day and the guest has not contacted the hotel (or if the guest has declared their planned time of arrival, but 2 hours have passed since that time), the accommodation contract may be considered canceled by the guest.

Article 7 (The hotel’s right to cancel the contract)

• The hotel can cancel the accommodation contract in the following cases:
  • (1) It is suspected that the guest will engage in activities that violate laws and regulations, that disrupt the public order, or that are immoral or the guest has engaged in such acts.
  • (2) The guest is clearly infected with a transmittable disease.
  • (3) Unreasonable requests are made regarding the accommodations.
  • (4) Accommodations cannot be provided due to force majeure events, such as natural disasters.
  • (5) When Article 12 of the Articles of Enforcement of the Fukuoka Prefecture Hotel Business Act applies
  • (6) The guest smokes in bed, tampers with the firefighting equipment, or otherwise does not follow the prohibitions in the terms of use stipulated by the hotel (limited to items required to prevent fires).
• If the hotel cancels an accommodation contract based on the stipulations of the previous Paragraph, the hotel cannot assess a charge for accommodation services not yet provided to the guest.

Article 8 (Accommodation registration)

• The following items must be registered by the guest at the front desk of the hotel on the day of check-in.
  • (1) Name, age, gender, address, and occupation of the guest
  • (2) Nationality, passport number, place of entry, date of entry in the case of foreigners
  • (3) Date and expected time of check-out
  • (4) Other items deemed required by the hotel
• If the guest intends to pay the charge from Article 12 with a traveler’s check, hotel voucher, credit card, or other alternative to currency, they must present such items during the registration in the previous Paragraph.

Article 9 (Room usage hours)

• The hours in which the hotel room can be used by the guest are 2 pm through 11 am the next morning. However, if the guest is staying for multiple nights, the guest can use the room throughout the day, except on the day of check-in and check-out.
• Notwithstanding the previous Paragraph, the hotel can allow rooms to be used outside of the hours set in the previous Paragraph. In such case, the hotel can assess an additional charge.
  • (1) Until 1 pm at 50% of the room charge
  • (2) Until 3 pm at 70% of the room charge
  • (3) After 3 pm at 100% of the room charge

Article 10 (Compliance with the terms of use)

• Guests must follow the hotel’s terms of use while inside of the hotel.

Article 11 (Hours of operation)

• The hours of operation of the main facilities of the hotel are as follows. The detailed hours of operation of other facilities shall be provided in pamphlets, on bulletin boards, in service directories in the rooms, etc.
  • (1) Service hours of the front desk and register:
    • No closure.
    • The front desk service is provided 24 hours a day.
  • (2) Meal (facility) service hours: Restaurant
    • Breakfast 7:00 am to 10:30 am
    • Lunch 11:30 am to 2:00 pm
    • Dinner 5:30 pm to 12:00 am (OS 11:00 pm)
  • (3) Hours for auxiliary services/facilities:
• The hours in the previous Paragraph may change irregularly as required. In such case, the hotel shall notify guests through a suitable method.

Article 12 (Payment of charges)

• A breakdown of the accommodation charges to be paid by guests is provided in Attachment 1.
• If the payment of the accommodation charge from the previous Paragraph is paid with currency or an alternative method approved by the hotel, such as a traveler’s check, hotel voucher, credit card, etc., the payment must be made at the front desk when the guest checks out or when billed by the hotel.
• The hotel will provide a room to the guest, and if the guest chooses not to use the room after it becomes available, the hotel is still entitled to the accommodation charge.

Article 13 (Liability of the hotel)

• If the guest suffers damages during the fulfillment of the accommodation contract or related contracts or because of failure for such contracts to be fulfilled, the hotel will provide the guest compensation for such damages. However, this does not apply for reasons not attributable to the hotel.
• The hotel has received a certification mark from the fire department. Additionally, the hotel is enrolled in hotel liability insurance as a measure for potential fires, etc.

Article 14 (Procedure if the contracted room cannot be provided)

• If the hotel cannot provide the room to the guest as agreed upon, the hotel will attempt to arrange accommodations at another lodging facility under the same conditions with the guest’s approval.
• Notwithstanding the previous Paragraph, if the hotel is unable to arrange accommodations at another lodging facility, the hotel will pay an amount equivalent to the penalty, which will apply to damage compensation. However, this will not be paid when the inability to provide the room is not attributable to the hotel.

Article 15 (Handling of deposited items)

• If goods, cash, or valuables deposited at the front desk by the guest are lost, destroyed, or otherwise damaged, the hotel will pay compensation for such damages except in cases of force majeure. However, if the hotel required a clear declaration of the type and value of the cash and valuables, and the guest did not comply, the hotel will pay compensation for such damages with an upper limit of 150,000 yen.
• If the guest brings goods, cash, or valuables into the hotel, they are not deposited at the front desk, and they are lost, destroyed, or otherwise damaged due to the willful acts or negligence of the hotel, the hotel will pay compensation for such damages. However, for items where the type and value has not been declared in advance by the guest, except in cases of willful actions or gross negligence by the hotel, the hotel will pay compensation for such damages with an upper limit of 150,000 yen.

Article 16 (Storage of guests’ luggage and belongings)

• If a guest’s luggage arrives at the hotel prior to the stay, the hotel will be liable for the storage of the luggage only with the understanding of the hotel prior to the arrival of the luggage. The front desk will give the luggage to the guest during check-in.
• After the guest checks out, if the guest forgot their luggage or belongings at the hotel, and the owner of the items can be identified, the hotel will contact the owner and request instructions. However, if the owner provides no instructions or the owner cannot be identified, the items will be stored for 7 days following discovery, after which they will be delivered to the nearest police station.
• Regarding the hotel’s liability for storing the luggage and belongings of guests in the case of Paragraph 2 above, if Paragraph 1 applies, the hotel’s liability shall be according to Paragraph 1 of the preceding Article, if the previous Paragraph applies, the hotel’s liability shall be according to Paragraph 2 of the same Article.

Article 17 (Parking liability)

• If a guest uses the hotel’s parking lot, regardless of whether the vehicle’s key is deposited with the hotel, the hotel is simply providing the space to the guest; the hotel is not liable for managing vehicles. However, if damages occur due to the willful acts or gross negligence of the hotel during the management of the parking lot, the hotel will be liable for such compensation.

Article 18 (Liability of guests)

• If the hotel suffers damages due to the willful acts or negligence of a guest, the guest will compensate the hotel for such damages.

Notes 1. The basic accommodation charge is described in the rate table posted by the front desk.

* Notes

• The percentage is the ratio of the penalty to the basic accommodation charge.
• If the number days in the contract is shortened, regardless of how many days the stay is shortened, a penalty equivalent to a 1-day (first day) cancellation will be applied.
• If the contract is partially canceled for a group of guests (15 or more), on 10 days prior to check-in (if the application is received after this date, on the day it is received), the penalty will not be assessed for 10% (rounded up) the number of guests.